Customer Service
Do you have any questions about us or our products?
Please reach out to us and we will warmly welcome you.
(Customer Service center is available from 9am to 6pm, Monday Friday)
Customer Center Guide
Do you have any questions or
questions about Conys products?
If you connect in the way below,
we will kindly respond to you
from 10 a.m. to 5 p.m. on weekdays.
How to register products for service
Aftersales Service
Enclose a note with the breakdown symptoms of the product you want to repair, your name, and contact information, and please pay the prepaid courier fee (one-way) and send it to the A/S center.
A/S received
It will be automatically accepted in the order of arrival at the A/S center, and it will take an average of 7-10 days for round-trip delivery outside the repair period.
Product Repair
Check and repair the fault symptoms in order of product reception and call if there is a cost to repair it, guide it and repair it
Delivery service
After the repair is completed, conduct a self-test and send the parcel (Head office pays for the delivery)
How to get extra parts
Breakage
Loss
Old
